Love them or Lose them
Jonathan Winchester established Shopper Anonymous UK in 2006 and now runs the UK’s largest feedback organisation. With a sound business model, Regional Directors now represent the company throughout the UK.
The knowledge accumulated from working with over 900 clients and conducting 300,000 ‘mystery shops’ has given Jonathan and the team an amazing insight into great (and poor) customer service. With a portfolio of businesses varying from accountants to zoos, attractions to vets and with much in between, the company is ideally placed to motivate owners and managers to make instant and ongoing improvements to customer experiences.
Jonathan is passionate about good customer service and the need for constant quality improvement.
As a well-known public speaker and mentor offering experienced business advice and thought-provoking guidance, he regularly speaks at large events and not-so-long ago shared a platform with Steve Wozniak, co-founder of Apple
In this workshop Jonathan will help you think about and improve the face to face, phone and web experiences you provide to existing and potential clients, customers and/or patients. During the session Jonathan will cover: – Where does your first impression begin? – Who is your number 1 customer? – How do you develop a […]